ESFollowing up on a loved one’s immigration (consular) medical exam is natural—and important—during the U.S. permanent residence (green card) process. Here’s how to stay informed from the United States without having to travel.
How to monitor from the United States? You can request information and clarify questions through our official channels. When you contact us, please have ready: the applicant’s full name, passport number, case number, and appointment date.
Call Center hours: Monday–Friday 6:00 a.m.–8:00 p.m.; Saturday–Sunday 6:00 a.m.–6:00 p.m. (local time in Ciudad Juárez).
As a relative, what can you ask after the medical appointment?
- Attendance confirmation. You can ask the clinic to confirm that your relative attended their appointment.
- Result status. Results are sent directly to the U.S. Consulate (not to the applicant). You may ask the clinic to confirm that the results were transmitted; if the Consulate requires anything additional, the clinic will provide guidance.
- Next steps. If any special indication or follow-up is needed, the clinic will explain how to proceed—clearly and without causing alarm.
Signs of good immigration medical care
At Clinica Medica Internacional (CMI), support begins before you arrive at the clinic. We have officially established modules at key arrival points (airport and central bus station) with trained staff to provide legal, institutional guidance. We offer free, safe transportation from your arrival point to your lodging and to your medical appointment, so applicants feel accompanied at every step.
On the day of the appointment, look for: punctual service, clear explanations of each phase, respectful, warm treatment, and continuous orientation from our staff. These signals reflect a patient-centered approach, mindful that this can be a stressful moment requiring ongoing communication.
Why choose an authorized clinic to help you follow up?
Selecting an authorized clinic for the U.S. immigrant visa process ensures safety and validity. Signs you’re dealing with an authorized clinic:
- Authorized by immigration authorities.
- Follows protocols endorsed by the U.S. Department of State.
- Trained staff to perform immigration medical exams professionally.
- Proven, extensive track record in consular medical services.
- Official clinic status.
- Respectful accompaniment at all times and on-time transmission of results to the immigration authorities before the visa interview.
Post-exam follow-up: results and what happens next
- The clinic can confirm when results were sent and will provide ongoing support for any additional requirement that may arise.
- The applicant receives same-day proof of the medical exam (with an exception: applicants attending with minors under 15, or K-1/K-2 fiancé/fiancée visa cases—these must present the proof at the Consulate on the interview day, per U.S. immigration authorities).
- Medical results are not handed to the applicant; they are sent directly to the U.S. Consulate and are ready the next business day.
Additional ways to stay in touch (from the U.S. or Mexico)
- Call Center (Mexico): +52 656 227 2800
- Call Center (U.S., toll-free): +1 844 624 9447
- WhatsApp (Information): +52 656 743 2132
Coordinate with your relative, keep communication steady, and ask them to share updates—this lets you stay fully informed without traveling.
Ways to share your experience from the U.S.
Your feedback helps improve our service:
- Email: send your comments to hola@grupojip.com.
- Call Center: share feedback with our customer-service team.
- Social media / Google reviews: leave a review, so others can learn about our services.
CMI’s commitment to applicants and their families
At Clinica Medica Internacional, we work with the precision the U.S. Consulate requires, offering professional, respectful, and warm service throughout this crucial step. Our physicians focus on excellence and clear, empathetic communication during the immigration medical exam, and we keep you informed with close follow-up through our official channels (website, social media, and free Call Center for Mexico and the U.S.).